Job Overview
Store Protection Officer Newport Telford – £13.50 per hour. BREAKS UNPAID.
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £13.50 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
* Fantastic opportunity to join the evolving Waitrose and Mitie family. On site Parking staff subsidised restaurant
* Full and extensive training will be provided including MAYBO and a key focus on customer service
* Company funded SIA licence renewal
* Fully supported by the NOC and provided with technology such as body worn camera and incident reporting device
* Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance
* Parking
* Subsidised Staff restaurant
What We Are Looking For
* Previous security experience
* SIA License
* Excellent communication skills at all levels
* Energy and enthusiasm
Main Duties
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Additional Information
What We Are Looking For (continued)
* Previous Security Experience
* SIA License
* SC Clearance desirable
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices, to customise benefits. Options include dental insurance, dining cards, coffee clubs, technology purchases, and more. We give access to high street discounts via MiDeals, a cycle-to-work scheme, and life cover up to the greater of your annual salary or £10,000. We also offer Save-As-You-Earn and a Mitie Matching Share Plan. Mitie Stars recognition program includes monthly cash prizes and a yearly top prize of £10,000. We provide diverse training and development opportunities and are committed to inclusive recruitment. If you require reasonable adjustments during the recruitment process, please let us know by emailing. Since 1987, Mitie’s 80,000 employees have supported clients globally. We are the UK’s leading facilities management and professional services company. Join our Mitie Team. Together our diversity makes us stronger.
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