Customer Service - Broadband Advisor
£28,000
Monday to Friday, 9:00am - 5:30pm
Location Requirement: Must be local to Brent
We're on the lookout for a personable, dependable, and well-organised individual to join our expanding team as a Broadband Advisor. In this customer-focused role, you'll ensure our clients enjoy a seamless experience, from onboarding to ongoing support, making sure every interaction is smooth and positive.
Key Responsibilities:
As the first point of contact for our customers, you'll manage a variety of support and administrative tasks, including:
* Handling customer enquiries via phone and email, covering billing, contracts, and general account support
* Processing orders, returns, and equipment replacements
* Guiding new customers through the onboarding process, ensuring smooth setup and clear communication
* Addressing and resolving complaints with empathy and professionalism
* Collaborating with internal teams (technical support, operations) to deliver a cohesive customer experience
What we're looking for:
* Previous experience in customer service, administration, or operations (telecoms/broadband experience is a plus, but not essential)
* Strong communication skills: confident, clear, and approachable both verbally and in writing
* Excellent organisational skills and attention to detail, with the ability to juggle multiple tasks
* Comfortable using systems to manage orders, returns, and maintain accurate records
* A proactive team player who's dependable and ready to pitch in wherever needed
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.