Focus Awards is actively looking for an organised, efficient, and personable Quality Assurance Manager with strong, demonstrable experience as a qualified EQA in the Sports, Recreation, and/or Hair and Beauty Sectors.
Qualifications Required
* Level 4 Award in External Quality Assurance of Assessment Processes and Practice (RQF) or hold ENTO NVQ Unit V2 (D35).
* Level 4 Award in the Internal Quality Assurance of Assessment Processes.
* Assessing Qualification.
* Degree or master's level qualification in subject matter area of competence.
Key Responsibilities
* Drive and support the Quality Assurance function to ensure that Focus Awards meets the standards required by senior management and by the regulatory authorities with respect to quality assurance.
* Manage and monitor all aspects of quality assurance work including the centre recognition process, external moderation/verification activity, and external assessment activity, following processes implemented by the Company from time to time to ensure we meet customer service and quality assurance targets.
* Work with relevant internal and external stakeholders regarding quality assurance processes and procedures for new and existing provision throughout the qualification development process.
* Recruit, train, and manage remote Subject Moderators/External Quality Assurers by monitoring their performance and providing them with feedback as required, to ensure we provide an excellent, compliant service to our centres.
* Contribute to, and where appropriate, conduct and manage investigations into suspected cases of maladministration and malpractice.
* Provide support, advice, and guidance to recognised centres, potential new customers, and Subject Moderators/External Quality Assurers, on quality assurance issues.
* Deliver and arrange staff development sessions as appropriate.
* Plan and manage Focus Awards’ quality assurance events, by ensuring adequate preparation and collaboration with internal and external stakeholders.
* Contribute to Focus Awards’ marketing strategy and marketing events as required.
* Manage the development and maintenance of quality assurance documentation, e.g., procedures, manuals, and handbooks.
* Manage centre sanctions and appeals in liaison with the CEO and SMT when required.
* Manage the provision of Reasonable Adjustments and Special Considerations.
* Contribute to regulatory audits relevant to quality assurance issues.
* Contribute to self-assessment activities relevant to quality assurance issues.
This is a full-time position, based primarily at the Head Office in Rotherham, South Yorkshire. However, depending on the successful candidate’s location, remote working with occasional travel to the office in Rotherham may be considered.
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