Overview
Be Yourself – Be a Bold Team Player – Be Leonardo. As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, and you’ll be an ambassador for the hotel as the first person our guests meet. You’ll be organising all aspects of the check-in and check-out processes and offering guests the real 5-star treatment at our hotel.
Responsibilities
* Organise all aspects of the check-in and check-out processes
* Provide guests with 5-star service and personalised recommendations for a great stay
* Support guests and colleagues with courteous, professional communication
Benefits
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers for high street shops
* Meals at work
* Talent referral scheme with bonuses
* Regular social and recognition events (Thank You Week, Employee Awards Celebration)
* Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
Ideal Receptionist Qualities
* Be yourself
* Be passionate to make a difference and eager to bring new ideas
* Be courteous to guests and colleagues at all times
* Offer guidance and local recommendations for a great stay
* Have top-notch organisational skills
* Be dependable and a reassuring influence for guests
About Leonardo Hotels
Leonardo Hotels is part of the Fattal Hotels Group and operates over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland and are a dynamic, innovative and fast-growing company. We value personality and customer interaction, with a focus on consistently friendly, genuine, positive, and willing team members.
We offer employee benefits, including discounts on overnight stays and a Leo Points rewards system that can include vouchers or a day off. Our learning portal and regular coaching help you develop with clear progression.
About The Midland Hotel
The Midland is a luxury four-star hotel in Manchester with 312 bedrooms, two award-winning restaurants, a Tea Room, a refurbished bar and lounge, and 14 meeting rooms. The hotel also features The Spa At The Midland with treatments including a Rasul Spa experience.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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