Location
Contracted to our Peterborough office with the flexibility for hybrid working.
Salary
£40,000 - £45,000 depending on experience.
Full time
37.5 hours per week.
Benefits
Employees enjoy a supportive working culture, generous annual leave, private medical insurance (including dental and optical), pension scheme, sick pay, death in service, employee assistance programme, bike loan scheme, Cycle2Work scheme, eyecare, and discount portal.
Closing date
Tuesday 16 June 2026. The closing date may be extended, but we encourage you to apply as soon as possible.
Interviews
Telephone interviews will be held week commencing 22 June; face‑to‑face interviews will be held week commencing 29 June 2026 in the Peterborough office.
Recruitment Notice
No agencies please.
Role Overview
The IT operations manager will lead the day‑to‑day delivery of IT services, ensuring a reliable, secure and well‑governed IT environment that enables colleagues to deliver the organisation’s mission. The role owns operational service delivery, supplier & contract performance, infrastructure coordination, and operational cyber‑security controls.
Responsibilities
* Lead day‑to‑day delivery of IT services.
* Own operational service delivery and supplier & contract performance.
* Coordinate infrastructure and operational cyber‑security controls.
* Manage internal and external resources and partners to support an ambitious long‑term strategy.
* Manage outsourced service desk and technology partners.
* Translate technical issues and concepts into clear updates for non‑technical colleagues and senior stakeholders.
* Exercise strong incident management and problem‑solving skills, including root‑cause analysis.
Qualifications
* Demonstrable experience managing IT operations, service delivery and cyber‑security in a small‑to‑medium organisation.
* Strong, practical understanding of Microsoft infrastructures.
* Experience managing outsourced service desk and technology partners.
* Excellent planning, prioritisation and communication skills.
* Strong incident management and problem‑solving skills, including root‑cause analysis.
Equal Opportunity
They are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
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