Operations Manager We are currently recruiting for an Operations Manager for the FM division of the business. The general role is to efficiently co-ordinate and manage all the operational requirements of a fast paced, multi contract, facilities management division. Main Responsibilities Overall responsibility for all incoming work orders from client systems, ensure all works are responded to within set SLAs. Facilitate fulfilment via an internal planning meeting with technical and planning staff · Regular monitoring of the data to ensure these KPI’s are met daily and any PFU’s are driven to resolution. · Communicate daily department performance in morning meeting and document accordingly. · Leadership of the direct staff (Technicians) conducting 121’s as per company policy. · Lead weekly PFU meeting (problem follow up). Identify root cause failures in why KPI’s are not being achieved and create action plan to remedy. · Ensure all systems are aligned and accurate at all times. · Manage all work orders throughout their life cycle in each system, from creation through to invoicing. · Ensure associated elements required for each job are in place to ensure smooth running and successful completion, such as, appointment booking, sending of RAMS, insurance and training documentation, plant, equipment and materials. · Manage the reverse side of th...