Clinical Support Worker - Surgical Assessment Unit
We are looking for a motivated and enthusiastic Band 2 Clinical Support Worker to join our friendly Surgical Assessment Unit. This is an exciting opportunity to join the surgical team at a time when we are developing our same‑day emergency surgical care service for patients referred from a variety of sources including the Emergency Department and GP’s. The closing date is 13 April 2026.
Main duties of the job
The Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and as part of the multi‑disciplinary team. You will support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives, working alongside other team members to ensure the delivery of high‑quality healthcare within the Trust.
About us
South Warwickshire University NHS Foundation Trust is rated Outstanding by the CQC and has placed 4th in the country for recommended place to work. We provide services across Warwickshire, including hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on‑Stour, as well as community services across the county. Our values are encapsulated in “Trusted to provide safe, inclusive, effective and compassionate care.” We invite you to work with us to continue improving quality, integrating pathways and delivering high levels of productivity.
Job responsibilities
Professional Values
* Act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who use our services.
* Uphold the Trust values and standards at all times.
* Maintain records and documentation confidentially, in line with the Data Protection Act.
* Demonstrate a positive, enthusiastic approach that promotes a professional and positive working environment.
* Report any accidents or incidents as described by Trust policy to foster an open and transparent culture.
* Take reasonable care of own health and safety as well as that of others.
* Adhere to the Trust’s dress code, IT policies and safeguarding responsibilities.
Clinical Practice
* Accurately and promptly carry out the instructions of the registered professional who is accountable for the delivery of care.
* Carry out duties as specified within the Trust’s approved core task list for Clinical Support Workers/Health Care Assistants.
* Report any patient who gives cause for concern or any observed changes in condition to the registered professional.
* Provide high‑standard individualised care under supervision.
* Document all care delivered, to be countersigned by the registered professional.
* Assist in preparation of patients for treatment, investigations or procedures as directed.
* Keep the clinical area clean, tidy and safe; adhere to infection control procedures.
* Chaperone or escort patients as needed and support relatives with empathy and compassion.
* Assist with the discharge process for patients as directed.
Communications and Interpersonal Relationships
* Welcome patients, relatives and visitors, providing assistance, support and information.
* Introduce yourself following Trust privacy and dignity promises.
* Answer the telephone politely and pass enquiries to the registered professional.
* Communicate effectively within the multi‑disciplinary team to plan and coordinate patient care.
* Contribute to reporting, handover and documentation of patient care, maintaining confidentiality.
* Report incidents, accidents and complaints as per Trust policy.
* Use the Trust information support system and other computer systems as required.
Team Working
* Ensure safe keeping of patients’ property.
* Maintain a professional, welcoming and uncluttered environment.
* Share responsibility for care and maintenance of equipment.
* Properly dispose of waste and soiled linen in line with policy.
* Participate in audit under the direction of the registered professional.
* Clean and check beds, bed spaces and lockers as required.
* Ensure deliveries are stored correctly and stock is maintained.
* Support the housekeeper with general housekeeping duties.
Education, Training and Personal Development
* Attend mandatory training sessions (infection control, resuscitation, manual handling).
* Complete the Trust’s Clinical Support Worker/Healthcare Assistant Induction programme.
* Participate in the Trust Appraisal process.
* Undertake training to develop the post and relevance of the department including IT and clinical skills.
* Continue personal development relative to identified objectives.
* Maintain up‑to‑date knowledge of changes in policies and procedures relevant to the post.
Person Specification
Qualifications
* Obtained an educational level of GCSE level A‑C in English and Maths or equivalent.
Experience
* Experience working as part of a team.
* Experience delivering care and working in a healthcare or people‑centred environment.
Skills
* Good written, verbal and non‑verbal communication skills.
* Ability to present information, written and orally, in an accurate, clear and logical manner.
* Ability to organise and prioritise workload.
* Ability to write accurately and legibly.
Personal Qualities
* Compassionate and caring nature.
* Reliability.
* Ability to work as part of a team.
Other Job Requirements
* Ability to work flexibly over a 24‑hour period.
* Ability to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities.
* Ability, with appropriate support, to work in an emotionally demanding environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
South Warwickshire University NHS Foundation Trust
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