EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
-Our equality networks:
-Our vision & values:
Before you apply, please visit our how to apply page for full guidance:
#Careerforlife
Job overview
The Make Ready Sector Manager - Norfolk will have overarching responsibility for their Sector's staff, delivery of the service in the sector and the management and support of their Sector's staff.
They will be responsible for tracking and ensuring that KPI targets are achieved. They will receive Quality Improvement training and use it to enhance efficiency in their sector - leading and piloting change identified individually or through our innovation forums. They will account for their Sector's performance at the clinical operations ODG meetings alongside other senior staff.
The purpose of this role is to proactively and compassionately lead and inspire a team of Hub Coordinators, Shift Supervisors, Make Ready Operatives and Make Ready Driver Cleaners within a defined geographical area to provide safe, effective, caring and responsive services of a modern ambulance service.
One vacancy is available in Norfolk - covering King's Lynn, Longwater and Waveney
Main duties of the job
As part of an area-based team, the post holder will be ultimately accountable for the day to day running of the Make Ready functions within the defined geographical area in conjunction with the Area Manager and Hub Coordinators, or as directed, with particular focus on staff wellbeing and development, operational productivity and efficiency, and best utilisation of available resources to support operational deployment.
The manager will work with the Area Manager to support the Trust’s wider strategy and vision.
Make Ready Sector Managers will be required to provide coverage at multiple work settings. This will include ambulance stations to conduct meetings and appraisals, and any other setting that Make Ready management is required.
Essential to the role is the ability to ensure that professional standards, policies and procedures are complied with. The role will be required to work with staff in multiple settings to support their development and address performance related matters.
The role is to provide resolution of issues arising, to ensure the efficient use and optimal availability of resources to meet operational deployment requirements.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
1. Degree level qualification in a relevant discipline or demonstrable relevant experience
2. Full British driving licence, Category B for at least two years. (Up to 6 penalty points would be considered dependent upon offence code).
3. A first Line Manager’s qualification equivalent to ILM Level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
Skills & Knowlegde
Essential criteria
4. Expert knowledge of supplies/logistics /make ready service delivery
Experience
Essential criteria
5. Experience of budget management (<= 1Million) and development of budgets/business cases (both capital and revenue).
6. Prioritising conflicting demands and often unpredictable work patterns.
7. Ability to demonstrate visible leadership in challenging and stressful situations.
8. Investigation and report writing skills
9. Demonstrating Continuous Personal Development including leadership and change management.
10. Ability to adapt tactical actions into operational delivery.
11. Multiagency working with experience of working with a diverse range of stakeholders.
12. Relationship management/influencing and negotiating with key stakeholders in the operational setting to support corporate aims and objectives.
13. Experience of managing and influencing people.
14. Experience of leadership of high performing teams.
15. Experience in undertaking investigations.
16. Experience of working in a demanding and fast-moving environment.
17. Experience of developing tactical working plan to meet strategic objectives.
18. Demonstrable experience of leading, developing, supporting and motivating individuals to manage effectively.
Desirable criteria
19. Presenting complex, sensitive, or contentious information to internal and external groups.
Personal Qualities, Abilities & Attributes
Essential criteria
20. Ability to recognise and support staff suffering from emotional trauma whilst recognising own limits and when to ask for help.
21. Ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
22. Being accountable for results and actions and, in turn, holding others to account.
23. Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
24. A drive to achieve and lead a team to be successful and engaged.
25. Willingness to take personal responsibility for the success of the role.
26. Ability to persuade and influence.
27. Ability to plan and schedule resources; human, material and financial to deliver major projects.
-------------------------------------------------------------------------------
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.