About Andras House
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding and dedicated to promoting tourism and hospitality across the country.
Location
39-41 Main Street
What is the job?
Our F&B outlets make memories for our guests. As an F&B Supervisor you will be responsible for running a service within our breakfast, restaurant or bar service on any given day. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards and hotel targets. You will play a crucial part in the day‑to‑day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.
Your day to day
* Be the leader on shift during service.
* Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced.
* Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve them.
* Have full awareness of Tapestry brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards.
* Be present to meet and greet customers, checking requirements and passing on relevant information.
* Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times.
* Have full product knowledge of the facilities offered at the hotel.
* Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction, including holding responsibility for the cash closing at the end of shift.
* Be aware of guest satisfaction scores and the measures put in place to meet department quality targets and objectives.
* Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner.
* Comply with company procedures and Safety Risk Audits for Health and Safety management.
* Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
Hours
40 hours
What We Offer
* Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends.
* Health Care Cash Plan.
* Diamond membership of Kingsbridge Hospital Group.
* Enhanced Pension Scheme.
* Enhanced Maternity Pay.
* Enhanced Paternity Pay.
* Cycle to work scheme.
* Recruit a friend scheme.
* Employee Appreciation and Social Events.
* Employee of the Month Award.
* £20 for completion of FLOW training.
* Increased Annual leave with service.
* Discount at Bodyscape – Employee rate and family and friend rate.
* Discount at Puregym.
* Communication and advice on Health and Wellbeing.
* Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group.
* Work for globally renowned Hotel Brands.
* Reward Club Incentive Scheme.
* Hotel Incentive scheme.
* Employee Assistance Programme (EAP) & Wellbeing App.
* Perks & Discounts – access to perks and discounts on travels, shopping and much more.
How do I deliver this?
* Hospitality – We're passionate about delivering exceptional guest experiences.
* Integrity – We do the right thing, all the time.
* Leadership – We're leaders in our industry and in our communities.
* Teamwork – We're team players in everything we do.
* Ownership – We're the owners of our actions and decisions.
* Now – We operate with a sense of urgency and discipline.
Acknowledgement
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.
Required Criteria
* Experience within a Food and Beverage role.
* Proven experience of supervising and directing others, while demonstrating a hands‑on approach.
* Customer service experience.
* Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team.
* Good communication and organisational skills.
Desired Criteria
* Experience within the hospitality industry as a supervisor.
* 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification.
Closing Date
Wednesday 29th April 2026
Contract Type
Full time
Salary
£14.80 hourly
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