Overview
Envirolab is part of the RSK Group, a leading environmental, engineering and technical services business. We are a Manchester-based laboratory providing contaminated land laboratory services to environmental consultants, site investigation and civil engineering contractors and local authorities. We are looking for an experienced Client Administrator based in Hyde, UK.
The role will require you to work from 9:00am – 5:30pm, 5 days a week, reporting to Administration and Client Services Supervisor.
Responsibilities
* Act as main point of contact for clients.
* Resolve any issues that arise with clients swiftly, including all emails and calls to the dedicated inbox.
* Keep clients informed of project progress and endeavour to meet deadlines.
* Maintain relationships with current clients.
* Approve contract reviews and scheduling checks.
* Produce and approve reports and invoices.
* Complete weekly invoice batch for accounts.
* Assist with production of KPI data.
* Ensure all project-related admin tasks are completed and assist where needed.
* Any other duties deemed reasonable for this position.
Person Specification
* Experience in customer service is desirable.
* Confident and well organised.
* Excellent phone manner.
* IT proficient and able to use all Microsoft packages.
Salary & Benefits
* Salary £26,397 per annum.
* Contributory Pension Scheme and Life Assurance.
* Flexible benefits including option to buy additional holidays and private health care.
* Regular training and career development.
About Us
Envirolab is one of the fastest growing analytical laboratories in the UK, with an outstanding track record for delivering analysis competitively and on time. The company provides environmental analytical services predominately of soil and groundwater samples. Envirolab is a member of the RSQ Group (RSK Group).
RSK is committed to fostering an inclusive workplace and equal opportunity employment. We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities, and we provide workplace adjustments where needed.
Equal Opportunities
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.
We are an equal opportunities employer and strive to provide a flexible, inclusive environment.
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