The Penlee Unit is a busy and diverse working environment. As a Ward Clerk, you will play a vital role in supporting patient care through efficient administration and excellent communication.
Key Responsibilities
* Greet, receive and direct patients, carers and visitors in a welcoming and supportive manner, following Trust procedures.
* Answer telephone calls professionally, investigate queries, direct patients to relevant departments, book or re‑book appointments, relay messages and, when necessary, discuss issues with clinicians.
* Maintain the generic e‑mail account, respond promptly to queries and appointment requests, and forward or arrange escalation as required.
* Perform a range of routine and non‑routine administrative tasks to support effective patient care.
* Record attendances and outcomes, referral to treatment (RTT) and procedure codes accurately on PAS to ensure correct funding.
* Admit and discharge outpatients, and process ward transfers, on PAS in a timely manner for clinical coding purposes; update records on PAS/SWIFTPlus and the Endoscopy Booking Tool in line with Trust policies.
* Prepare notes for upcoming clinics using legacy notes and e‑notes.
* Demonstrate flexibility, adaptability and a willingness to work in a fast‑paced environment while embracing change and dynamic ways of working.
* Ensure all patients arriving at the Penlee Department are promptly booked into the appointment system and that hospital notes are directed to the appropriate clinic.
* Record all attendances, discharges, cancellations and non‑attendances for endoscopy appointments, and provide patients with details of future appointments as required.
* Prepare clinics for the following day, ensuring all necessary information is available in e‑notes and legacy folders.
* Maintain working knowledge of Maxims, Scorpio and Legacy systems.
* Communicate effectively with multiple specialties and multidisciplinary teams to support patient care.
* Uphold patient confidentiality at all times in accordance with Trust policy.
* Monitor appointment lists and manage short‑notice changes, ensuring timely communication and appropriate action.
* Complete specialty‑specific tasks, including pre‑admission to EPMA, prescription requests and coordination with pharmacy.
About the Trust
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, with peak visitor numbers during the busiest times of the year. RCHT employs approximately 6,700 staff and has a budget of around £740 million.
How to Apply
To be employed by the NHS you must successfully complete identity checks, professional registration and qualification checks, employment history and reference checks, occupational health clearance, a satisfactory Disclosure and Barring Service check and a right to work in the UK.
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