Job Title
Hospitality Manager - Leicester Tigers, Leicester | Full-Time / Permanent
Salary: £35k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Role purpose
The overall purpose of a hospitality manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. The manager oversees hospitality services, coordinates and optimises operations to meet and exceed guest expectations, manages catering and dining services, and maintains the overall ambiance of hospitality areas. They collaborate with catering staff, event planners, and facility personnel to ensure hospitality aligns with Levy standards and event requirements. The role focuses on customer satisfaction, addressing concerns promptly, and continuously seeking ways to enhance the guest experience. The hospitality manager acts as a crucial link between the venue and its patrons, contributing to the positive reputation and success of events at this venue.
About Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by iconic stadiums and venues, we bring experiences to life with passion and precision. Our mission is to succeed the right way, using insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
The role
Event Planning and Coordination:
* Collaborate with event planners, organisers, and internal teams to understand specific event requirements and expectations.
* Develop comprehensive hospitality plans ensuring seamless integration with overall event logistics.
* Coordinate with departments such as catering, facilities, and audio-visual to guarantee cohesive execution.
Staff Management and Leadership:
* Lead, motivate, and manage a diverse team of hospitality staff, including catering personnel, servers, and support staff.
* Hold regular team meetings to communicate event details and provide training; ensure coverage and adherence to CARE requirements in all TL meetings.
* Foster a positive, collaborative work environment with a customer-centric mindset.
Catering and Food & Beverage Services:
* Oversee all catering to ensure high-quality food and beverage offerings that align with guest preferences and dietary requirements.
* Implement inventory management processes to minimise waste and control costs.
Guest Experience Enhancement:
* Focus on enhancing the overall guest experience through top-notch service and attention to detail.
* Monitor and address guest feedback and concerns promptly, pursuing continuous improvement.
* Implement creative solutions to personalise and elevate experiences for different events.
Budget Management:
* Develop and manage budgets for hospitality services, including catering, staffing, and event requirements.
* Monitor expenses and identify opportunities for cost savings without compromising service quality.
* Provide regular financial reports and updates to senior management.
Compliance and Health & Safety:
* Ensure compliance with health and safety regulations and industry standards.
* Develop and implement protocols for a safe and hygienic hospitality environment.
* Stay informed about changing regulations and adjust practices accordingly.
Technology Utilisation:
* Use hospitality management software and tools for planning, coordination, and tracking event details.
* Implement tech solutions for guest registration, feedback collection, and related processes.
Client and Vendor Relations:
* Build and maintain positive relationships with clients, vendors, and partners.
* Act as the main point of contact for hospitality inquiries, addressing client needs and ensuring seamless communication.
Continuous Improvement Initiatives:
* Stay updated on industry trends and innovations, applying best practices to enhance Levy hospitality services.
* Lead and participate in post-event debriefs to identify areas for improvement and implement changes.
Flexibility and Crisis Management:
* Demonstrate flexibility in adapting to changing event dynamics and schedules.
* Manage high-pressure situations and crises, implementing contingency plans to minimise disruption.
What we’re looking for
Experience:
* Proven experience in a similar role within hospitality or events, with demonstrated ability to manage large-scale events and deliver exceptional guest experiences.
* Background in overseeing catering operations, including menu planning, food quality control, and beverage service.
Communication Skills:
* Excellent verbal and written communication abilities with clients, staff, and external stakeholders.
* Proficiency in negotiation, persuasion, and conflict resolution to achieve positive outcomes.
Leadership and Team Management:
* Strong leadership skills to inspire and manage a diverse team and foster a positive environment.
* Experience recruiting, training, and developing staff to ensure high service standards.
Organisational Skills:
* Exceptional organisational and multitasking abilities with attention to detail.
* Proficient in project management to coordinate multiple aspects of hospitality services.
Customer Focus:
* Customer-centric mindset with a passion for outstanding guest experiences.
* Proactive in anticipating and meeting customer needs to ensure satisfaction and loyalty.
Flexibility and Adaptability:
* Ability to adapt to changing circumstances and work under pressure.
* Flexibility to work irregular hours, including evenings and weekends for events.
Knowledge of Industry Trends:
* Up-to-date knowledge of hospitality and events trends, including food and beverage trends, technology integration, and innovative guest services.
Problem-Solving Skills:
* Strong analytical and problem-solving abilities; capable of quick, sound decisions and real-time issue resolution.
Financial Acumen:
* Understanding of budget management, cost control, and financial reporting related to hospitality operations.
Commitment to Excellence:
* Commitment to high service standards and continuous improvement.
* Desire to contribute to Levy’s overall success and reputation.
What you’ll get in return
* Competitive salary with bonus and full company benefits
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
* Mental health support: 24/7 Employee Assistance Programme
* Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways
* Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We celebrate individuality and build inclusive teams where everyone belongs. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences - and shape the future of hospitality.
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