About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
About The Role
Days of Working: predominantly Monday – Friday with some weekend and out‑of‑hours working as needed. The role is responsible for leading a team of employees to provide a fully integrated soft and hard FM service to The New QE II Hospital Lift Project; managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, including innovation in service delivery to the client.
This role has a hard services bias and will take ownership of the delivery of all hard services, including managing subcontractors and third‑party supply‑chain partners to ensure all statutory and mandatory compliance requirements are met and maintained.
Key Tasks & Responsibilities
* Ensure a safe working environment is maintained through compliance with company and Trust health and safety policies and procedures.
* Build, lead and manage an effective team focused on delivering operational and service excellence in a complex stakeholder environment.
* Understand the contract and payment mechanism in detail and manage the contract commercially, minimising risk whilst creating value.
* Take ownership of the P & L of the contract and deliver performance in line with the budget agreed with the sector.
* Lead the day‑to‑day delivery of hard FM services, ensuring full compliance with statutory, mandatory and contractual requirements.
* Oversee planned and reactive maintenance activities, ensuring robust engineering standards and safe systems of work.
* Manage asset performance, condition and lifecycle planning, ensuring accurate data, forecasting and delivery of lifecycle works.
* Ensure all engineering activities comply with statutory legislation, industry standards and internal governance frameworks.
* Line‑manage the Soft Services Manager to ensure services are delivered in line with contracts and NHS standards.
* Live and breathe the OCS core values of Care, Safety, Trustworthy and Expert.
* Develop excellent relationships with the Trust’s staff, superior tenant and Lift Co.
* Ensure OCS retains the contract at the end of the 5‑year cycle.
* Lead the preparation of the hand‑back process, supporting OCS’s central functions throughout this process.
* Ensure all staff are appropriately trained in all aspects of their duties and that training records are maintained in accordance with the contract.
* Recruit and retain appropriate levels of staff through effective leadership, engagement and motivation.
* Carry out appraisals for direct line reports in line with company guidelines and monitor staff development.
* Undertake any other ad hoc duties reasonably expected by the role.
* Lead by example and actively participate in health and safety matters, promoting an exemplary safety environment.
* Ensure the commitment to health and safety is reflected positively through actions of the management team.
* Ensure teams are trained to competently carry out their duties, acknowledging personal responsibility for health and safety.
* Produce and communicate safe systems of work to team members prior to commencement of work activities.
* Properly manage and supervise all work activities.
* Manage the health and safety performance of teams, taking appropriate action for breaches and ensuring reportable incidents are reported.
* Build and promote an open “just culture” for safety, encouraging issues to be raised by staff at all levels.
* Work closely with the Group Health and Safety team to obtain advice and support, ensuring safety initiatives are implemented.
* Carry out and complete site audits and Safe Site Inspections in accordance with company requirements.
* Comply with the company’s Near‑Miss reporting procedure.
* Act as a representative for OCS with Trust staff and the SPV and Project Co.
Qualifications, Skills & Experience
* Demonstrable management experience in a healthcare multi‑service soft and hard services FM environment with strict payment mechanisms and the need to use MI.
* Proven experience managing PFI or complex FM contracts, with a strong bias toward hard services.
* Strong technical understanding of M&E systems, statutory compliance and asset management.
* Proven track record of delivering effective customer service and operational excellence while maintaining targeted operating margins in a healthcare environment.
* Previous experience leading a large, diverse workforce.
* Professional engineering qualification (e.g., HNC/HND, Degree or equivalent).
* IOSH/NEBOSH or equivalent safety qualification.
* ILM Level 5 or above membership is an advantage.
We are an equal‑opportunities employer and rely on a diverse workforce to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
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