ICT Field Support Engineer
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We are recruiting for an ICT Field Support Engineer for a leading Construction Company to support 4,000 users across 120+ sites.
Responsibilities
* Providing 2nd line support across desktops, laptops, and mobile devices
* Carrying out site setups, hardware installations, upgrades, and repairs
* Troubleshooting hardware and software issues efficiently and effectively
* Supporting network connectivity, including WAN, VPN access, and wireless configurations
* Managing user accounts and permissions within Active Directory
* Provisioning and deploying devices using Autopilot
* Maintaining accurate IT asset records and assisting with equipment rollouts
* Creating clear technical documentation and sharing knowledge across the ICT team
Skills Needed
* Experience with site setups, hardware repairs, and hands-on troubleshooting
* Technical skills in Microsoft 365 and Windows 10/11
* Experience supporting WAN environments and configuring mobile devices
* Hands-on knowledge of Active Directory and hardware provisioning (Autopilot)
* Proactive, self-motivated, and comfortable working independently across multiple sites
* Strong communication skills with a customer-focused mindset
This is an excellent opportunity for a driven IT professional looking for a varied, field-based role where no two days are the same.
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