Join Our Client as a Call Centre Operator in Edinburgh! Are you passionate about delivering excellent customer service and looking for a rewarding opportunity? Our client, a reputable organisation, is hiring for a temporary Call Centre Operator based in Edinburgh. This role offers a friendly environment, competitive pay, and the chance to develop your skills within a supportive team. What you'll be doing: * Handling incoming calls, written correspondence, and routine requests with professionalism * Collating and analysing fairly complex information or data to support decision-making * Overseeing administrative procedures and ensuring smooth processes within the team * Following set procedures while exercising some independent judgement under supervision What you'll bring: * At least 2 years of customer service experience, ideally within a contact centre environment * Five GCSEs at Grade C or above, including English Language or equivalent * NVQ Business Administration Level 2 or suitable clerical experience * Good knowledge and experience of using Microsoft Office applications * Strong keyboard skills and excellent communication skills, both oral and written * Ability to work effectively in a team and follow procedures Additional details: * Location: Edinburgh * Working hours: 9am - 5pm, Monday to Friday * Work pattern: Post-training, 60% office (3 days) and 40% remote (2 days) per week * Pay: £13.86 per hour, paid weekly * Duration: Temporary until November 2026, with potential for extension If you're organised, proactive, and eager to contribute to a dynamic team, we want to hear from you! Apply now to secure this exciting opportunity with our client in Edinburgh. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.