Retail Supervisor
Contract - until January 2027.
Payrate - £16.48 per hour
Full time working | Flexible days
Dyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the on-going success of our Dyson concession.
About the Role
As a Supervisor in Luxury retail store, one of the world's leading luxury departments stores you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.
A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
1. Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development
2. Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, "VIP" experiences and new propositions
3. Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
4. Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space
5. Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer's expectations, whilst balancing this with a safe, compliant and cost controlled culture
6. Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
7. Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
8. Be the brand guardian, ensuring your team understand what needs to be delivered and how
About You
9. Proven experience of leading, motivating and developing in a premium retail environment
10. Proven experience of Supervisor
11. A confident, composed approach
12. Proven experience in running the day-to-day operations of a retail location
13. Proven ability communicating with, challenging and influencing senior stakeholders
14. Ideally understand the beauty industry
15. Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results
16. Track record for creating innovative solutions that solve problems and/or challenge convention
17. An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location