About Us
For us, the personal attributes of each of our employees are what makes us authentic in the marketplace. We look for people who can collaborate with peers but can also bring their own voice to the table. We want people who are dynamic in their approach and respectful of other people's opinions. We are looking for someone who wants to be more than just a team member, but who wants to join a family of likeminded individuals.
The role
Provide IT Field Engineer support across sites nationwide, delivering high quality services to the end user. Providing support with hardware, installing and fixing PC and support across a large range of hardware devices.
Flexibility to travel across regional locations providing cover and team support - occasional overnight stays away from home when necessary.
Key accountabilities
* Assist with planning and execution of the Field Team role in office moves, closures, and new acquisition sites.
* Communicating with the Field Delivery Manager and the Head of Support & Operations to ensure the future development of the team.
* Participating in weekly/by-weekly meetings to provide an oversight of the teams progress.
* Helping build, maintain, and contribute towards a Field Team documentation knowledge base.
* Team management tasks including the assignment of projects, reviewing of tickets, and ensuring that SLAs are met.
* To act as an escalation point within the Field Team and ensure that high standards are met.
Skills & Experience
* Hardware experience, including Intel-based desktops, laptops and servers (mainly HP and Dell) and be able to provide break / fix support at component level. Experience in all versions of Windows Operating systems including Windows Server.
* Networking experience and a strong understanding of DHCP, TCP/IP and DNS.
* A full, clean UK driving license held for a minimum of one year.
* An industrious and motivated approach with excellent communication skills.
* Ability to be customer-focused and deal with a wide range of people at various levels of technical ability.
* Ability to independently resolve a wide variety of complex problems using your expertise and research capabilities.
* Experience of working with third party suppliers, both on-site and off.
* A good understanding of health and safety policy and procedures.