MSK Therapies Reception Team Co-ordinator
We are looking for an approachable and enthusiastic Reception Coordinator to join our busy MSK Therapies Team. The post holder will be responsible for supporting a team of Receptionists across our various sites in East Sussex and will also be expected to provide Reception cover at these locations, as required.
The role will involve the support and supervision of the Reception Team to help provide a professional and effective service.
Main duties of the job
The post holder will be responsible for ensuring that Reception cover is provided for all sites, including Conquest, Bexhill, EDGH, Amberstone, Lewes, Newhaven, Uckfield and act as the first point of escalation for any queries.
They will be able to demonstrate good communication and customer service skills, showing empathy and care to service users who may be distressed or in pain or have impairment that affects their communication.
They will be required to attend and participate at team meetings and department meetings as requested.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
Job responsibilities
Please refer to the job description attached.
Qualifications
* Educated to GCSE (or equivalent) to include English and Maths at Grade C or above
* NVQ Level 3 in Administration or equivalent relevant experience
* ECDL Qualification
Experience
* Good understanding of office procedures and general clerical experience
* Must be used to working in busy environment with a variety of different people
* Two years' experience of working as a receptionist or administrator dealing with general public/service users dealing with enquiries
* Production of data reports
* Production of clinical correspondence
* Experience of digital Booking Systems
* Dealing with complaints
* Line Management of other administration staff
* Ordering and stock monitoring
Skills
* Excellent telephone manner and communication skills both verbally and written
* Good IT skills: use of word and excel.
* Good organisational skills
* Ability to undertake work of a repetitive nature
* Ability to work both in a team and unsupervised
* Good time management
* Maintenance of confidentiality and awareness of data protection procedures.
* Perform multiple sequenced tasks without supervision.
* Ability to travel across sites
* Flexible and responsible approach towards changing work priorities
* Knowledge of Basic Medical Terminology
* Prior use of eSearcher, SystmOne, e-RS
Other
* DBS clearance if applicable
* Evidence that personal behaviour reflects Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,760 to £27,476 a year per annum, pro rata
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