We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.
Job Title: Customer Service Advisor
Salary: 12.50
Location: Cambridge
Job Type: Contract
Key Responsibilities
● Respond to customer enquiries via phone, email, and occasionally in person
● Process and manage sales orders, including data entry into internal systems.
● Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
● Manage customer account setup and pricing updates
● Handle billing queries and provide timely resolutions to customer concerns.
● Take customer payments (cash and card), ensuring secure and accurate processing.
● Maintain accurate records of transactions and assist in reconciling daily banking.
What We're Looking For
● Proven experience in a customer service or administrative role.
● Confident communication skills across phone, email, and face-to-face interactions.
● A strong focus on accuracy, organisation, and attention to detail.
● Ability to multitask and manage workload in a fast-paced environment.
● Experience with invoicing, billing systems, or order processing is highly desirable.
● Confident handling payments and using point-of-sale or similar systems
Please apply with your updated CV
Randstad Business Support is acting as an Employment Business in relation to this vacancy