Clinical Operations Manager – UK
About Centurion Healthcare
Centurion Healthcare is expanding into the UK market with a mission to deliver safe, high-quality, and patient-centred healthcare services. With a track record of excellence across Europe, we are building a new UK platform that combines operational efficiency with uncompromising clinical governance. We are seeking a Clinical Operations Director to establish, lead, and oversee all aspects of UK clinical service delivery.
Key Responsibilities
Clinical Governance & Compliance
* Ensure all Centurion UK services meet Care Quality Commission (CQC) standards from day one.
* Example: preparing a new outpatient clinic for CQC registration, embedding robust policies, and running mock inspections.
Protocol Development & Service Standards
* Develop and implement protocols for new treatments in line with NICE guidance and UK best practice.
* Example: creating an evidence-based protocol for outpatient infusion therapies, reviewed by an external clinical advisory panel.
Risk & Incident Management
* Lead risk assessments and root cause analysis for adverse events.
* Example: conducting a medication error case review and implementing new double-check procedures to prevent recurrence.
Operational Leadership
* Oversee the day-to-day clinical delivery across Centurion’s UK services (clinics, care homes, and partner sites).
* Example: establishing weekly operational huddles to monitor staffing ratios, patient safety incidents, and performance KPIs.
Team Building & Workforce Development
* Recruit, train, and mentor clinical teams including nurses, allied health professionals, and support staff.
* Example: designing a competency framework and induction programme for new hires to ensure safe and consistent care delivery.
Quality Improvement (QI) & Patient Experience
* Establish QI initiatives to improve outcomes and patient satisfaction.
* Example: rolling out a patient feedback app to track satisfaction and implementing monthly QI projects (falls prevention, medicines optimisation).
Cross-functional & External Partnerships
* Partner with Finance, HR, and Business Development to ensure clinical operations align with growth and sustainability goals.
* Example: working with NHS commissioners and private insurers to integrate Centurion’s services into local care pathways.
Requirements
* Registered healthcare professional (Nurse, Pharmacist, AHP, or Physician) with valid UK registration (NMC, GMC, HCPC, or GPhC).
* Minimum 8–10 years’ leadership experience in clinical operations, ideally within private healthcare, hospitals, or care services.
* In-depth understanding of CQC frameworks, NICE standards, and UK healthcare regulations.
* Strong track record in building new services or managing organisational change.
* Excellent leadership, governance, and stakeholder management skills.
* Data-driven, with experience in clinical KPIs, dashboards, and quality audits.
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