Join us as an Associate Relationship Manager and play a vital role in powering the future of the UK's energy landscape! You will be at the heart of connecting customers to the high voltage transmission system across England and Wales, driving forward the nation's ambitious journey to net zero. As the first point of contact, you'll build strong, trusted relationships with our customers, guiding them seamlessly through the connections process. You'll be their champion within National Grid, ensuring their needs and goals are heard and met every step of the way. Your proactive management of key milestones will be essential in delivering timely, impactful energy solutions that help shape a cleaner, greener future. If you're passionate about making a real difference and thrive in a dynamic, customer-focused environment, this is your chance to be part of something truly transformative.
Responsibilities
* Proactively engage with customers to build and strengthen relationships.
* Log customer complaints and resolve these quickly and efficiently.
* Capture customer intelligence in our CRM system and feed insight into our business plan.
* Act as a data champion for our CRM system to ensure our data is accurate and aligns with our customer's pipeline.
* Have basic knowledge of a TOCO and be able to articulate in ways to suit customer understanding.
* Understand our customer's needs and keep them updated via progress meetings and communications.
* Share knowledge, coach and help in developing the Assistant Relationship Managers.
* Experience of managing multiple customers or stakeholders.
* Proven track record of being able to influence at a peer level.
* Commercial acumen and negotiations skills.
* Thrives in a busy working environment with numerous activities running in parallel.
Qualifications
* Interpersonal, Supervisory or Management.
* Technical or Specialist.
* Experience in relationship and/or account management preferred.
* Experience in using a CRM System (Salesforce or similar) preferred.
* Full UK driving licence required.
At National Grid, we light up the world by harnessing the unique strengths of our people. Join us as a Associate Relationship Manager to be part of a team that's driving forward the energy transition, creating a brighter, more sustainable future for all. Unleash your superpower and bring energy to life. In this role you can enjoy our hybrid working from our Warwick office and home. You'll be flexible to regular travel throughout England and Wales, depending on the Customer project.
At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
A competitive salary between £42,000 - £50,000 dependent on capability. As well as your base salary here are some of the benefits that you're entitled to:
* 26 days holiday, plus eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days.
* An annual performance incentive.
* A generous pension scheme, double matched up to 6% of your salary each month. For every £1 you contribute we'll put in another £2, so if you put in 6%, we’ll add 12% giving a total of 18% to your pension pot.
* Life insurance at 10 times basic salary.
* Employer funding towards a portion of your Private Medical Insurance.
* You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
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