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Overview
We are looking for a Casualty Claims Handler dedicated to managing a portfolio of public and employers’ liability claims for local government clients. You will be responsible for handling these claims from first notification to settlement, making decisions on liability, fraud, and quantum. You will oversee these cases through litigation and liaise with stakeholders including clients, brokers, suppliers, claimants, and their representatives via phone, email, video conferencing, etc.
We seek enthusiastic, proactive, and experienced claims handlers to join our Tamworth team. Maintaining client relationships is key, and occasional meetings may be conducted via video conferencing. We support colleagues aiming to progress and build a career at Gallagher Bassett.
How you'll make an impact
* Manage a portfolio of public and employers' liability claims for local government clients.
* Handle claims from first notification to settlement, ensuring timely and accurate processing.
* Assess liability, fraud, and quantum, making informed decisions based on evidence and policy terms.
* Oversee claims through litigation, collaborating with legal teams for effective case management.
* Liaise with stakeholders including clients, brokers, suppliers, claimants, and their representatives.
* Use multiple communication channels such as phone, email, and video conferencing.
* Provide exceptional customer service, addressing inquiries promptly and professionally.
* Maintain accurate claim files, ensuring compliance with policies and procedures.
* Collaborate internally to improve claims processes and efficiency.
* Stay updated on industry trends, regulations, and best practices to enhance skills.
About You
* Good understanding of proactive claims handling and insurance principles.
* Experience handling public and employers’ liability claims up to £25,000 without referral.
* Confidence in managing claims exceeding £25,000 under authority.
* Working knowledge of MOJ Portal Claims.
* Excellent customer service skills and attention to detail.
* Experience with larger losses and police claims is preferable.
* Eligible to work in the UK.
Compensation and Benefits
Along with a competitive salary, we offer a range of benefits, including:
* Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
* Defined contribution pension scheme with Gallagher contributions.
* Life insurance covering 4x basic salary, with top-up options.
* Income protection covering up to 50% of annual income.
* Health cash plan or private medical insurance.
* Additional benefits like volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, discount vouchers, family care, and more.
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