Company Description
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
Job Description
An exciting opportunity has arisen at our brand new site in Harworth. The Contract Operations Manager is a senior managerial position with responsibility for delivering and developing the customer contract and ensuring that strategies and business plans are in place to achieve targets and drive business performance and growth to benefit both the business and customer.To be successful in this role you must be customer centric and able to work well under pressure whilst motivating the team.
Key Duties of a Contract Operations Manager;
Ensuring all day to day operational requirements consistently meet the customers expectations
Exceeding customer key performance measures, holding regular customer reviews and managing and developing client relationships
Responsible for managing and developing the existing management teams and employee relations
Developing and implementing new initiatives and projects with the customer
Promote a culture of innovation and continuous improvement to deliver best in class operations
Preparing customer annual budgets and working within those financial boundaries whilst delivering improved financial performance
Assume responsibility for managing Health & Safety, Personnel issues and Facilities across all sites
Qualifications
Ideally educated to degree level and with a proven track record within the 3rd Party warehousing and logistics sector you will possess above average enthusiasm and commitment
A demonstrable track record in managing high volume, service driven warehouse operations for FMCG Customers
Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
Excellent communication skills, ability to converse at all levels, shop floor, senior management and customer
Should be a successful leader of teams, have positive personal qualities and attributes
Must possess enthusiasm, drive and commitment, a creative thinker and the ability work outside the box at times, required
Experience of Open and Closed book contracts, good numerical and commercial skills are essential
Additional information
As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual Leave Competitive holiday entitlement of 25 days plus the normal bank holidays.
Company Bonus We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
Private Medical Cover This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
Pension scheme we want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 5%employee and 8% employer
Life Assurance - 4 x your annual salary
Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam
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