Join to apply for the Contract Administrator role at City Building Engineering Services (CBES)
Department: Service Desk (Polar Team)
Location: CBES Service Desk, Glasgow
Responsible To: Service Desk Team Leader
Responsibilities
* liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs and completion within agreed timescales
* accurately record information on bespoke CAFM systems, manage associated documentation, quotes and invoices in line with company procedures and KPIs
* ensure compliance with statutory regulations
* chase parts with suppliers and provide parts information to planners to schedule field engineers
* submit completed work orders for payment, ensuring all information and supporting documents are accurate
* investigate and process any payment rejections
* provide weekly/monthly reports on figures, rejections and outstanding parts/OWOs
* monitor response times of field engineers and contractors to ensure job completion within agreed timescales
* manage timesheets, invoices and purchase orders
* organise and prioritise work to maximise efficiency and achieve deadlines
* represent the company professionally and develop strong working relationships with colleagues and clients
* log all information accurately on the bespoke CAFM systems, completing all relevant fields throughout each call/e‑mail following relevant processes
* communicate fluently and confidently with colleagues, customers and management
* ensure effective written and verbal communication of all critical operational issues where required
* work as part of a team to deliver excellent service to the customer
* comply with any other reasonable management instructions or ad‑hoc duties
* all aspects of scheduling off‑field engineers’ daily appointments
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