4Recruitment Services are seeking a Resident Liaison Officer to work for a housing association based in Morden. This is a dynamic role; you’ll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable. Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team and clients Response team. The client will allow hybrid working, you will be required to attend the Morden office approx. 3 days a week. DUTIES AND RESPONSIBILITIES INCLUDE:
1. Participate and when required lead on local service resident engagement strategies
2. Analysis of key data to be used to form our service improvement strategies.
3. Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre and the clients response team
4. Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are lo...