We’re on the hunt for a talented and engaging Client Service Advisor to join the Towergate Insurance Lifestyle division in Cheltenham.
As a Client Service Advisor, you will process new business and renewal cases, contributing to the achievement of business objectives through our commercial product suite. You will handle calls with customers and brokers, develop relationships with insurers through referrals, and maintain service level agreements when issuing documentation.
Key Responsibilities include:
1. Handle new business, renewals, mid-term adjustments, and referrals within your authority, issuing relevant documentation.
2. Contribute to team income objectives for New Business and Retention through successful trading.
3. Ensure compliance with internal processes, procedures, and legal requirements.
4. Build professional relationships with brokers and customers.
5. Develop strong relationships with insurers to maintain a profitable risk portfolio.
6. Undertake training and stay updated on technical, legal, and market requirements.
7. Manage team email inbox, ensuring timely responses.
8. Contribute to insurer quality assurance through audits and reviews.
What experience does our Client Service Advisor need?
* Knowledge of insurance market and products.
* Experience managing caseloads within a regulatory environment.
* Negotiation skills with partners, insurers, brokers, and colleagues.
* Ability to construct and communicate reports and rationales effectively.
* Analytical skills to interpret complex information.
* Understanding of pricing, loss ratios, margins, and profitability.
* Effective communication skills across multiple platforms.
In return, you will be supported by our Ardonagh family, with opportunities to earn a salary, role-based incentives, and career growth. Benefits include:
* 26 days holiday plus bank holidays.
* Opportunities for career progression across the Ardonagh group.
* Possibility to gain professional CII or ACII qualifications.
* Pension scheme.
* Support for physical and mental wellbeing.
* Paid volunteering day.
* Charity fundraising through Ardonagh Community Trust.
* Recognition via The Spotlight Awards.
#AIB
We are committed to diversity, equity, and inclusion, providing a discrimination-free environment where everyone can thrive.
Successful applicants will undergo employment checks, including employment verification, credit, and criminal background checks.
Please note: The vacancy may close early if sufficient applications are received. No agencies, please.
Click here to see our standard benefits page
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