Overview
IT 1st Line Support West London Full-time (early starts and late finishes on rota basis) up to £26,000 per annum. This onsite role is based in Middlesex/West London, working 5 days out of 7 on a rota with varying shifts from the earliest start at 6 am to the latest finish at 11 pm. Shifts are 8.5 hours.
Responsibilities
* Managing stock assets including spares on our asset management tool
* Managing suppliers for repairs of items
* Meeting project targets for new site implementations
* Replace/renew/use stock items at our storage site located near head office
* Managing internal and external customers
* Troubleshoot and investigate various 1st line technical issues for a variety of hardware
What we are looking for / Qualifications
* Experience of working in a service-focused IT support role
* Strong customer service approach and team player
* Strong work ethic and ability to work in a dynamic environment
* Excellent understanding of Active Directory, Exchange Administration, SharePoint and Windows 10/11
* Understanding of Networking principles LAN / WAN
* Experience in solving basic issues
* Able to be proactive and checking with 3rd parties for updates and chasing where necessary
* Experience in imaging software (Acronis)
What is On Offer
* Up to £26,000 pa depending on experience
* 25 days holiday, plus 8 bank holidays
* Career development opportunities
* Pension scheme and employee discount
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