Overview
Join to apply for the Deputy General Manager role at Buzz Bingo.
This role is working full time 44 hours a week. We ask for the flexibility to work across the entirety of our opening hours and we work a 5 day week as standard. This role is paying up to £33,000 p/a depending on experience and we are particularly keen to hear from anyone with a leisure or gambling background.
Base pay range
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Swindon. This role is working full time 44 hours a week. We ask for the flexibility to work across the entirety of our opening hours and we work a 5 day week as standard. This role is paying up to £33,000 p/a depending on experience and we are particularly keen to hear from anyone with a leisure or gambling background.
This range is provided by Buzz Bingo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Benefits
* Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
* Thrive App – for your mental wellbeing approved by the NHS
* Buzz Brilliance Awards – Employee Recognition Scheme
* Buzz Learning, our digital learning platform with access to 100s of online courses
* Access to Trained Mental Health Advocates for advice on your mental wellbeing
* 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
* Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
* Staff discount 50% off bingo tickets, food & soft drinks
* Life Assurance
Responsibilities
* Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
* Deputise for the General Manager in all operational aspects of the Club
* Seek opportunities to recognise and appreciate those that go the extra mile
* Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
* Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
* Critically evaluate the feedback received from all Customers and respond to this
* Have a highly visible presence in all areas of the club at peak trading times
* Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
* Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
* Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
* Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
* A relentless focus upon customer service standards with strong attention to detail
* Self-aware and welcomes constructive feedback
* Committed to your own and other's development
* Evidence of being able to manage and drive new initiatives
* You are driven by a need to deliver tangible results
* Applicants must be 18+
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Training and Management
* Industries: Gambling Facilities and Casinos, Bars, Taverns, and Hospitality
#J-18808-Ljbffr