Retail Business Manager, Harrods Knightsbridge
Purpose of the Role
We have an exciting opportunity to lead the team as Retail Business Manager in Harrods Knightsbridge.
The ideal candidate will be a results‑driven, service‑orientated strategic thinker who is passionate about leading, managing and coaching their retail team to achieve sales targets and deliver the highest standards of luxury customer service, whilst being immaculately presented and holding excellent communication and client skills. The role requires numerate and commercial expertise to plan and deliver key business objectives in this top global retail account.
Line of Reporting
Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager, Luxury Brand Ambassadors, and Stock Manager to ensure a seamless and exceptional customer experience.
Day to Day Key Responsibilities
Your duties will include but not be limited to the following:
Creating a Luxurious Customer Experience:
* Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
Leadership and Team Inspiration:
* Lead, coach, and inspire the team, fostering dedication, commitment, and passion in alignment with global guidelines.
Sales and KPI Achievement:
* Exceed sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
Operational Excellence:
* Maintain operational excellence, driving sales and profitability, and collaboratively managing staffing budgets with the Sales and Education Manager.
Clienteling Skills:
* Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
Sales Planning and Review:
* Develop and implement a robust sales plan, setting financial targets and KPIs for the team.
* Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
Stock Management:
* Manage stock levels, and proactively ensure accuracy aligned to potential business requirements.
* Stay informed about retail industry trends and competitor activities.
Safety and Compliance:
* Ensure timely processing of health, safety, legal, and security issues.
Talent Acquisition and Team Development
* Identify and interview candidates for vacancies, own the onboarding process to ensure new starters are set up for success.
* Conduct probationary reviews, employee personal development plans, and performance feedback sessions.
* Provide on the spot feedback to your team, providing guidance on their individual performance to support development.
* Manage daily people matters, rotas/staffing levels and ensure education on on‑counter technology.
Skills/Experience Required
We are seeking candidates with the following qualifications:
* Substantial retail sales management experience, preferably in a luxury environment.
* Experience in managing a retail location with a minimum £1 million annual turnover.
* Proven success in leading and managing a large team.
* High attention to detail and creative problem‑solving skills.
* Extensive experience in client/customer interactions.
* Proficiency in MS Office programmes.
Key Personal Qualities
We are looking for individuals who:
* Are highly organised leaders and team players with effective communication skills.
* Are eager to learn and share knowledge.
* Demonstrate a positive, proactive and flexible approach.
* Exhibit excellent time management, organisational, and prioritising skills.
* Are committed to empowering their team to achieve high standards, goals and targets.
Location
This role is based in Harrods Knightsbridge.
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