Posted: 3 June
The role
Service Manager (EC&I) Remote‑based (UK-wide) Salary: Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical cover We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high‑quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK. This is a remote‑based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation. Key Responsibilities - Service Manager (EC&I) Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high‑quality service support Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK Own service delivery performance including utilisation, KPIs, response times and contractual commitments Recruit, onboard, coach and develop engineers, including performance reviews and skills development Ensure compliance with QHSE standards and safe working practices at all times Act as the senior point of escalation for service issues, complaints and customer challenges Build strong, long‑term relationships with key customer stakeholders and operations teams Collaborate with internal stakeholde...
