Job overview
We are looking for an enthusiastic and motivated individual, to join our friendly team as an Administration Officer, in the Children’s Therapy Department, based at our York site.
The post holder will provide support to the Children's Therapy Team by contributing to an efficient and effective service within a very busy environment, working within strict departmental procedures, with responsibility for receiving, maintaining, and providing manual and electronic data containing sensitive and confidential information. The role will involve making appointments, the upkeep of our electronic records on System One, inputting of therapy referrals and general office duties along with telephone calls, and the meeting and greeting of patients which may include reception duties
You will need to have excellent communication skills, and be effective in prioritising workloads, with a flexible and patient centred approach.
Interviews will take place on the 16th June 2026.
Main duties of the job
1. Providing support to the Children's Therapy Team by handling general enquiries, whether they come in via correspondence, phone calls, email, or in-person.
2. Adhering to established departmental procedures while managing various tasks, including receiving, organising, and maintaining electronic data, which may contain sensitive and confidential information
3. Be responsible for the supervision of other support staff, and contribute, where necessary, to the induction of new or less experienced staff.
4. Scheduling patient appointments and ensuring accurate record-keeping using SystmOne.
5. Demonstrating excellent communication and interpersonal skills to effectively interact with patients and colleagues.
6. Working both independently, using initiative when needed, and collaboratively as part of the broader Children's administration team.
7. To undertake the ordering of stock and supplies or contribute to the monitoring of levels.
Working for our organisation
To find out more about what it is like to work for our Trust please visit the following link:
Our benefits
We offer a range of benefits to support our staff including:
8. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
9. 27 days holiday rising to 33 days (depending on NHS Trust service)
10. A variety of different types of paid and unpaid leave covering emergency and planned leave
11. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
12. NHS Car Lease scheme and Cycle to Work scheme
13. An extensive range of learning and development opportunities
14. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
15. Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience
Experience and Knowledge Required
Essential criteria
16. Previous Secretarial/ Administrative experience (1 year minimum)
Desirable criteria
17. Working knowledge of System One
18. Experience in an NHS or healthcare setting
Skills and Attributes
Essential criteria
19. Possess a range of communication skills