Customer Service Advisor Location: Stevenage Salary: £24,674 - £26,574 Pin Point Recruitment is currently recruiting for a Customer Service Advisor on behalf of a leading manufacturing business. This is an exciting opportunity for a proactive and customer-focused individual to join a well-established and growing company. The successful candidate will play a key role in managing customer relationships, processing sales orders, and ensuring that all client requirements are met efficiently and professionally. This position is offered on a temp-to-perm basis, making it ideal for someone looking to build a long-term career within a supportive and dynamic environment. Benefits * Employer pension contribution 3% * Working Week: 36.5 hours (Mon – Thur: 07:30 am to 4:00 pm & Fri: 07:30 am to 12pm) * Annual paid holiday entitlement is 20 days plus 8 bank holidays. This entitlement increases by one day for each completed year of service, up to a maximum of 25 days plus 8 bank holidays. * After successful probation period ( 6 months) - entitled to 4 weeks Company sick pay * Christmas shut down (need to save a few days of annual leave for this purpose) Key Duties and Responsibilities * Act as the main point of contact for customers, ensuring all enquiries are handled promptly and professionally. * Manage and track your own customer accounts, providing full administrative and service support. * Process and administer all sales orders and amendments, ensuring all departments are kept informed. * Enter orders accurately and promptly, liaising with Sales Management where necessary. * Provide customers with regular order book reports, including delivery and material updates. * Confirm orders and amendments with customers, ensuring correct pricing and delivery information. * Negotiate delivery dates when needed to meet both customer and production schedules. * Work closely with Planning and Operations teams to ensure the sales order backlog is accurate and up to date. * Process new customer quotations and prepare costed Bills of Materials (BOMs). * Maintain CRM systems with accurate information on prospects, quotations, and opportunities. * Provide quarterly updates to customers regarding excess materials and maintain related records. * Support the invoicing process, including raising invoices for RMAs and tooling services. Skills and Qualifications * Proficient in Microsoft Office, especially Excel. * Strong communication skills, both written and verbal. * Previous experience in a Customer Service Advisor, Customer Support, or Sales Coordination role. Desirable: * Experience within the manufacturing or electronics industry is essential If you’re an organised, customer-focused individual looking for your next opportunity, we’d love to hear from you