Details
Looking for a role where you’re constantly learning, and your career in tech can take off – even if you’re just getting started? If you’re naturally curious, love solving problems, and are energized by working with others, this could be your perfect next step.
At Service Express, our Operations Analysts are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly and our customers receive exceptional support. Whether you’re newer to IT or already have iSeries or Intel experience, we offer structured training, opportunities to explore different technologies, and a collaborative team environment where your growth matters. This isn’t just another shift-based job. It’s a launchpad.
What You’ll Be Doing:
1. Monitor systems and proactively respond to alerts and tickets (Level 1 support)
2. Own and resolve incidents and service requests, escalating when needed
3. Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow
4. Work closely with various technical teams to ensure service quality and continuity
5. Support projects and handle out-of-hours responsibilities like performance updates and technical checks
6. Rotate through shifts (days/nights) alongside your team, using your time management skills to prioritize during busy moments
What Makes This Opportunity Special:
7. Rotating Shift Schedule (4 days on from 7am-7pm / 4 off / 4 nights on from 7pm-7am / 4 off): Loved by many on the team for its predictability and generous downtime. You’ll always know your rotation a year in advance, which means you could book 4 days of holiday along with your 4 days not on the schedule for a total of 12 days off
8. True Career Mobility: Many of our more technical team members and some of our leaders started in this position. Whether your passion ends up being iSeries, networking, Intel, or beyond, we’ll help you find your path
9. Work That Stays at Work: Because we operate 24/7, you hand things off and go home instead of worrying about lingering tasks or unfinished tickets
10. Supportive, Sociable Culture: You’ll work in-office with your teammates and get to know other tech pros throughout the building. Teamwork and communication are key here
You’ll Thrive in This Role If You Are:
11. A strong communicator who’s comfortable picking up the phone (even at 3am) to get something done
12. Relationship-oriented and confident collaborating with technical colleagues
13. Curious and technically minded – maybe you’ve tinkered with computers or have a hobby in IT
14. Organized and level-headed when juggling multiple tasks
15. Resilient and proactive, especially when things get busy
16. A licensed driver (you’ll travel locally between data centres using our company car)
17. Bonus points (but not required!) if you have experience with Intel or IBMi (also known as iSeries or AS400), familiarity with ITIL principles or a related qualification, and/or previous experience in a support or operations environment
What You’ll Get from Us
18. £32,000–£38,000 (which consists of £25,000–£32,000 basic depending on experience + £6,000 shift allowance)
19. 24.5 days holiday + the option to buy more
20. Paid volunteer hours to support causes you care about
21. Private medical insurance, life assurance & wellbeing resources
22. Free onsite parking
23. A fun, fast-paced workplace where you’re encouraged to grow and explore
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