Customer Service Advisor – Sales and Distribution
Jewson – Newcastle Upon Tyne, England, United Kingdom
Hours
7:00 – 5:00 Monday to Friday (Part Time / Flexible working applicants welcomed)
Key Responsibilities
* Get to know our product lines and services to make the most of all customer interactions in line with our JPS values
* Develop great relationships with new and existing customers (face to face and over the phone), understand their needs and provide proactive advice and solutions for the best experience possible
* Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
* Keep the branch and yard looking clean and tidy, making a great first impression on our customers
* Maintain stock levels, carrying out regular stock counts
* Work with colleagues to suggest improvement opportunities
What’s in it for you?
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance – automatic lump‑sum death in service benefit of 2× your basic salary, increased to 4× with minimum 4% contribution to the Stark Building Materials Retirement Savings Plan
* WorkPerks – platform with high street and online discounts via Reward Gateway
* Aviva Digicare+ Workplace App (digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation)
* Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Employee Discount
* Refer a Friend scheme
* Wellbeing Centre via WorkPerks
* New Reward and Recognition programme – launching soon!
Required Skills and Experience
* Previous industry experience preferred but not essential
* Experience in a customer‑facing environment
* Passion for working with people
* A positive can‑do attitude
About Us
At JPS, we’re proud to be part of Stark Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
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