Job title - Customer Support Engineer
Location - UK - Leeds- Homebased
Role benefits - Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!
Partners in Discovery. Together, we achieve more.
About the role
Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?
Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!
In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.
What you will bring to the role:
* Provide onsite and remote support across the UK
* Communicate with all parts of the business to ensure customer satisfaction maintains our NP
* Grow knowledge and experience on a variety of equipment through your career
* Use knowledge and experience in the future to support team members in a senior role
* Provide periodic weekend support for critical sites
About you:
* You need to be able to grow your knowledge, using practical skills
* Qualifications in Electronics, Chemistry to HND or equivalent level
* Self-motivated with good communication and organisational skills
* Demonstrable experience of working on customer sites.
* A passion and drive to provide the highest level of customer satisfaction
* A flexible and reliable attitude
* Experience of working with X-Ray based scientific instrumentation is an advantage.
* Well Developed problem solving and troubleshooting skills
* Will work work with all types of people, from Professors to Directors and Support staff and Colleagues
Why you should join us:
* Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
* Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
* Be a key member of our team in our amazing Malvern offices, with a hybrid working model
* Access to an onsite restaurant
* Gym discounts
* Volunteering days and much more
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