Location: Poole
Hours: Monday – Friday, 08.00am-17.00pm
Salary: £45K - £50K DOE
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.
Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business and who are now looking for an additional member of staff to join their hardworking team based in Poole, Dorset.
The successful Account Manager will need to be accountable for building and managing relationships with internal and external customers at a more senior level. Ideally your Account Management experience will come from within the FMCG, retail or hospitality industries.
You will be accountable for nurturing your FMCG account to ensure it grows to its full potential as well as building corporate management relationships. The successful candidate must be someone who has excellent communication and interpersonal skills as well as influencing and engagement skills. You will be working closely with the internal account support team to ensure customer expectations are met and products are delivered in a timely manner. A proactive mindset is essential to work in this fast paced company.
Own Transport is essential for this role.
The successful Account Manager will: -
* Have proven B2B or B2C Key Account Management/Client Relationship Management/Commercial Management or Senior Corporate Relationship Management experience, ideally within hospitality or retail industries
* Be highly organised
* Strong commercial acumen (ability to analyse & interpret data), with the ability to negotiate and upsell
* Have excellent attention to detail
* Have good levels of business acumen
* Possess strong/intermediate Excel skills and able to work with spreadsheets and formulas.
* Have good IT/systems skills
* Be able to multitask
* Possess good time management skills
* Have a positive, “can do” attitude
* Be asked to do client service visits every few weeks – Own transport is essential
* Be a Team player
Job duties for the Account Manager are: -
* Being accountable for nurturing an account to ensure it grows to its full potential
* Be accountable for building & managing relationships with internal & external customers
* Being involved in the strategic planning with this account
* Working closely with the Account support Team to ensure customer expectations are met and products delivered on time
* Influencing the direction of the account(s) you look after and decide what range of products to proactively engage the client with
* Being involved in budget setting for clients and establishing growth targets
* Proactively work with clients to improve profitability of the accounts
* Carry out reviews of the pricing for clients and look to improve margins and negotiate increases
* Sourcing products at clients requests this includes product creation & delivery, change control, product definition and change management processes.
* Supporting prestigious clients at senior levels
* Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively coming up with solutions to their problems