Overview
Join to apply for the Cluster Sales Manager role at Malmaison.
Newcastle location, full-time, permanent contract, 45 hours per week. The role is to maximise revenue across the Malmaison and Hotel du Vin properties in Newcastle and to drive the Hotels Sales and Marketing plan. The Cluster Sales Manager will represent both brands, actively pursue new opportunities, and cross-sell across all hotels within Mal and HdV. Reporting into the General Managers and the Regional Director of Sales, you will manage the inquiry process, train and communicate within the department and across both hotels, and develop strong relationships with guests.
You will be a self-starter, organised, and able to prioritise actions while managing tasks through to completion. Excellent verbal and written communication skills are essential, with confidence presenting to senior decision makers in other businesses. Experience in a similar role or a working knowledge of the hotel industry is beneficial.
About the Location
* Opened 1997
* 122 bedrooms
* 80-seater Bar & Grill
* 4 private event spaces – largest seats up to 80
* Spa – 4 treatment rooms, relaxation area, manicure & pedicure stations, sauna
Whey Aye, you’re welcome in Newcastle. The hotel is housed within the former Co-operative Society warehouse, on the banks of the River Tyne at the foot of the Gateshead Millennium Bridge. The city offers diverse culture, nightlife, and a thriving hospitality scene.
Responsibilities
* Drive the Hotels Sales and Marketing plan for Malmaison and Hotel du Vin in Newcastle
* Ensure both brands are represented and actively seek new opportunities; cross-sell across all hotels within Mal / HdV
* Manage and lead the inquiry process; train and communicate within the department and across two hotels
* Develop strong relationships with guests and internal stakeholders
* Be a self-starter, organised, and able to prioritise actions and manage tasks to completion
* Demonstrate excellent communication skills in both verbal and written form; present to senior decision makers
* Experience in a similar role or knowledge of the hotel industry is beneficial
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night
* Discounted Friends and Family Room Rate with 50% off best available rate
* 35% off your bill when dining in Brasseries and Bistros
* Fully funded Apprenticeship programmes
* High Street Discounts on a range of shops and experiences
* Cycle to work scheme – save up to 40% on bikes
* Healthcare Cash Plans – dental, optical, medical and more from £5 per month
* Referral schemes up to £1500
* Uniform provided
* Wellness and National Campaign Days Calendar
* Wagestream for instant access to pay as earned
* Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
* Support for charitable causes (Brain Charity)
* Employee Assistance Programme – free, confidential advice 24/7
probationary period benefits:
* Private Medical Healthcare
* Bonus plan based on KPIs
* Critical Illness cover
* Life Assurance
Sustainability & Community
* 100% of electricity from renewable energy
* Recycle a minimum of 70% of hotel waste
* Chemical-free cleaning system in bedrooms and public areas; enzyme-based eco-friendly kitchen system
* Volunteer to work for sustainable charities 2 days per year on full pay
Apply or share this vacancy on social platforms. Referrals increase your chances of interviewing at Malmaison by 2x.
Location notes: Newton Aycliffe, England, United Kingdom; Newcastle Upon Tyne, England, United Kingdom.
Seniority level: Mid-Senior level
Employment type: Full-time
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