Introduction SydWest Multicultural and Participate Australia are both not-for-profit organisations that are committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services. Participate Australia in particular focuses on making a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice and independence, and by supporting the achievement of their goals. Our vision is to create an inclusive society where all people have equal opportunities to grow and thrive. Our organisational mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes. Description Responsibilities Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS) Oversee program planning and manage bookings Oversee resourcing activities, including purchasing resources, run sheet, transport list, and providing information to team leader Ensure all activities have a strong focus on customer experience and customer satisfaction Ensure all participants are enrolled into activities and staffing ratios are both safe and aligned with rostering optimisation goals Approving all groups shifts which includes support workers and participants Ensure all information is reflected in Visicase in an accurate and timely manner Support business development efforts to attract new participants to PA services Perform monthly supervisions with team leaders Perform monthly team meeting with all groups’ support workers Participate in the Emergency On-Call management system as rostered Administrative tasks as requested by management. Benefits Health and Wellbeing Program (gym, yoga, swimming) Salary packaging Comprehensive onboarding program Great work culture and collaboration Personal and professional growth in Support Coordination Employee Assistance Program (EAP) Community Portable Long Service Leave. Skills And Experiences Providing high quality and timely communication to support staff and support team Ability to provide excellent customer service Enthusiasm towards promoting PA services and engaging new customers Has a practical knowledge of relevant organisation systems, technology, policies, and processes, specific to the relevant area of corporate and service support Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals Demonstrated ability to resolve complex issues or conflict in day-to-day operation Ensures resourcefulness and creativity are enabled Identifies and contributes to opportunities for innovation across teams Comprehensive knowledge of supports and services available Ensures organisation’s image and reputation is maintained Monitors and maintains quality of service and reporting documentation Accuracy and attention to detail with data entry Strong planning and organisation skills Working With Children Check (or application in process).