Salary: £28,000 - 30,000 per year Requirements: At least 1–3 years experience in an IT Helpdesk / IT Support role Confident communicator across phone, email and face-to-face Good understanding of Azure AD (Entra), Windows OS, Microsoft Office 365, Microsoft Azure and/or VMWare VSphere, basic networking principles Experience using ticketing systems Strong organisational skills and ability to prioritise in a fast-paced environment Hands-on experience in telephony systems, virtual server management (patching, backups) - Desirable Experience using security support tools (enterprise Antivirus/Anti-malware, SIEM, Nessus, firewall) - Desirable Technical certifications (CompTIA A, Network, Microsoft Azure, or VMWare) - Desirable Responsibilities: Provide 1st/2nd line support to internal and external users Manage and resolve tickets across hardware, software (in-house applications) and connectivity Set up new starters (accounts, devices, basic MDM tasks) Support Microsoft Office 365, Windows OS and general desktop environments Troubleshoot basic networking issues (AD, TCP/IP, Wi-Fi, printers) Support telephony/VOIP Escalate issues to senior technicians or third-party providers when required Maintain excellent customer service Technologies: Azure Firewall Hardware Support Network Office 365 Security TCP/IP VMware Windows Cloud More: Were looking for an enthusiastic IT Support Technician to join our growing IT team in North Shields. Youll provide friendly and efficient support to users onsite and across our wider network, helping to keep systems, hardware, and applications running smoothly. Our team values strong communication skills, particularly in a busy environment dominated by incoming calls and IT issues. We offer a competitive salary and a supportive work environment. last updated 16 week of 2026