🚀 Confidential Hire: Head of Operations, Customer Service & Customer Experience
We’re looking for a dynamic, ambitious Head of Operations to lead the full customer journey — from warehouse fulfilment to world-class customer support — for a fast-growing entrepreneurial consumer brand.
In this strategic role, you’ll scale operations, elevate the delivery experience, and build a customer service function that truly reflects a premium brand.
The business is in high growth and for the right person will lead to various growth projects and the opportunity to grow in role.
What You’ll Lead
* Warehouse & fulfilment excellence (speed, accuracy, quality)
* Logistics, delivery partners & seamless returns
* A high-performing Customer Service team across all channels
* End-to-end CX strategy, metrics, and continuous improvement
* Operational systems, data dashboards & scalable processes
* Cross-functional leadership and culture-building
What You Bring
* ✔ 7+ years in operations, logistics or CX in a high-growth environment
* ✔ Strong team leadership and customer-centric mindset
* ✔ Process builder with sharp analytical skills
* ✔ Passion for operational excellence and unforgettable experiences
What Success Looks Like
* A robust QA framework across both fulfilment & CS
* Delivery of standout CX/ops improvement projects
* Tools & processes that scale with the brand’s growth
If you’re an operations leader who loves building, improving and delivering exceptional customer experiences, this confidential opportunity could be your next big step.
👉 Message to express interest. Please email your CV.
(Full JD available on request.)
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