Job Description:
Account Manager
Location: Hong Kong
Permanent
Full time
Hybrid working
We make health happen:
Job Purpose:
The Account Manager will proactively manage a portfolio of existing health insurance plans for direct business. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact, you will uncover business opportunities through referrals from your own portfolio. This is a targeted environment, and you will be incentivised based on the growth and retention of your portfolio
How you'll help us make health happen:
* To manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion, pricing discussion and debt management
* To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
* Ensure your product and service knowledge is always current and up to date to correctly educate/train your members and consultatively sell our product
* Attending regular face to face or Microsoft Teams meetings with your members, providing an excellent service and building relationships.
* Work directly with members within your portfolio ensuring that ‘win-win solutions' are reached and agreed for both the customer and for Bupa Global
* Uncover information through strong relationship building that will help further the position of Bupa Global in the marketplace
* Develop a strong business relationship with your nominated members and keep the customer always informed
* Renew the policies on a timely basis
* Always maintain the highest quality and service standards in line with criteria set by Sales Management team, Regulators and Compliance
* Regularly and accurately update all member records ensuring that data provided can be used for quality and factual purposes in line with Regulations
* Ensure that necessary administrative tasks are undertaken within set deadlines
* Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads
* Manage administrative tasks alongside phone calls by effective time management
* Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved
* To be a champion of change and always display a positive attitude towards colleagues and tasks performed
* Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice
* Keep updated on the competitor activity and products, sharing all new information with colleagues
* Ability to competently deal with complaints and escalate when necessary
Key Skills/Qualifications needed for this role:
* Account management and sales experience essential
* Excellent negotiation, communication and presentation skill
* Experience of managing a portfolio and face-to-face contact with customers is essential
* A high standard of technical and product understanding of Bupa Global products is desirable
* Additional language would be an advantage
* To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
* Able to demonstrate excellent negotiating ability
* Self-motivated, articulate and numerate with good computer skills across all Microsoft applications
* Ideally to have some experience of the Healthcare Market.
* Proven Sales/Account Management experience in Insurance industry
Why Bupa?
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full time
Job Area:
Locations:
The Quayside