Job Description
Are you ready to make a real difference in community safety?
We’re looking for an Anti-Social Behaviour Advisor to join Freebridge Community Housing—a key role within our Customer and Communities team. You’ll take the lead in investigating reports of anti-social behaviour and wider community safety concerns. In this role, you’ll deliver both informal and formal resolutions, working closely with enforcement agencies and support services to ensure effective outcomes.
You’ll identify prevention and diversion strategies to reduce harm and reoffending. Compassionate support for victims and witnesses is central to your work, alongside targeted engagement with vulnerable perpetrators to address underlying issues and promote positive change. You’ll manage cases from the initial complaint through to resolution—including legal action where necessary—ensuring best practice in evidence gathering, risk assessment, and safeguarding throughout.
What you’ll be doing:
* Case Triage: Receive and triage reports of anti-social behaviour, prioritising cases and assessing risk.
* Case Management: Manage a caseload of serious and complex ASB cases, and other high-level tenancy breaches.
* Investigations: Carry out investigations, gather witness statements and evidence, and prepare legal casework for court proceedings.
* Legal Action: Serve notices, attend evictions, and represent the organisation in court.
* Safeguarding: Identify safeguarding concerns and risk, making appropriate referrals and engaging with external agencies where appropriate.
* Formal Resolutions: Prepare and deliver formal solutions such as injunctions, CPWs, CPNs, closure orders, and possession in conjunction with legal advocates.
* Community Engagement: Engage with the community to encourage the reporting of anti-social behaviour and provide appropriate advice.
* Perpetrator Interviews: Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.
* Partnership Working: Work with partners to develop effective solutions to community safety and anti-social behaviour issues.
* Case Recording: Record all information in connection to the case and meet specified key performance indicators.
What we’re looking for:
* Proven experience within a customer service environment working for a Housing Association or other service organisation or charity, in a capacity which involved management of the delivery of an advice and guidance service to customers.
* Minimum 12 months in an ASB Enforcement role within a Social Housing environment
* Experience of managing a caseload of ASB/Tenancy breach cases including Domestic Violence and Hate Crime
* Ability to draft witness statements and prepare legal casework, with experience of presenting evidence in court
* Strong knowledge of legislation in relation to ASB and community safety matters including domestic abuse, hate crime, safeguarding, landlord and tenant law. The range of legal tools and powers available to resolve ASB.
* Proven experience of working with a wide range of customers with varied and complex needs, in challenging and confrontational situations.
* Knowledge of Housing Legislation in relation to Tenancy Management and legal enforcement proceedings via the County Court Experience in multi-agency working and knowledge of the roles of partner agencies, the referral routes to specific agencies.
* Can provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
* Interview all parties involved in a case using effective investigative and interview techniques.
* Work effectively with colleagues and external stakeholders seeking to deliver joint solutions, sharing appropriate information and negotiating new ways of providing services together.
* Communicate with others clearly and concisely making efforts to understand needs, perspectives and concerns.
* Full UK Driving License required.
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
* Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
* Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
* Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
* Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
* Charitable Leave: One day per year to volunteer for a cause you care about.
* Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
* Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
* Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion:
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: 27th August 2025 (Please note we may close the role early if we have sufficient applications)