Starting Pay: $16/hr.
Position Description:
Under the direct supervision of the Vital Statistics Supervisor, this position assists customers over the telephone, in person, by fax, and electronically by email while following departmental policies and procedures. Assists in registering and issuing certificates as requested for all births and deaths occurring within the City limits of Amarillo and rural Potter County. Aids in any and/or all aspects of inquiries related to retrieval of birth or death records using applicable software including but not limited to Eagle, TxEver, and Tyler Cashiering.
Provides support in all aspects of taking and maintaining accurate payments and Assists utility customers over the telephone and in person in all areas affecting customer accounts.
* Assists in accessing available birth and death records that have been submitted to the State of Texas and prepares them for issuance using the Texas Electronic Registrar software.
* Performs minor bookkeeping duties and makes numerous data entries on CRT terminal.
* Maintains a high level of confidentiality.
Vital Statistics Agent Minimum Requirements:
* Graduation from high school or GED is required.
* One (1) year of office or clerical experience involving a high degree of public contact is required.
* Must have knowledge of modern office practices and bookkeeping principles.
* Must have typing skills, 30wpm is preferred.
* Must have working knowledge of a calculator, two-way radio, and CRT terminal.
* Bilingual (English/Spanish) is a plus.
* Must pass secured fingerprint and background check to maintain vital records.
The City may consider all related education and/or experience in determining an applicant's minimum qualifications and starting salary.
Additional Requirements:
* Ability to deal effectively with others in a courteous manner.
* Ability to prepare and maintain accurate records.
* Ability to speak in a clear and concise manner.
* Ability to operate a variety of office equipment.
* Ability to ask appropriate questions to obtain necessary information.
* Ability to make sound judgments regarding customer issues.
* Ability to apply and calculate various rates associated with City services.
* Ability to operate a personal computer.
* Ability to understand and operate a variety of computer programs simultaneously.
* Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
* Ability to multi-task.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.
The City of Amarillo provides reasonable accommodation to applicants with disabilities on a case-by-case basis. If you need reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at
Essential Job Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The employee is also required to finger, grasp, handle, life walk, stand, hear, crouch, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.
Work Hours:
Monday-Friday, 8am to 5pm.
The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office