We are currently looking for an experienced Housing Service Development Officer to support the delivery of transformation and service improvement projects across a busy Housing Directorate. This Housing Service Development Officer role will focus on reviewing business processes, delivering service redesign projects and implementing operational improvements across housing services.
The Role
* Leading housing service improvement and transformation projects.
* Reviewing existing business processes and identifying operational improvements.
* Supporting implementation of change programmes across housing services.
* Coordinating multiple projects and monitoring delivery against objectives and deadlines.
* Managing project risks, issues and dependencies.
* Producing process maps, reports, briefing papers and project documentation.
* Supporting governance meetings, workshops and consultation sessions.
* Working closely with housing teams, business intelligence, finance, HR and procurement.
* Analysing performance data to support service redesign and operational improvements.
* Supporting the implementation of new procedures and working practices across housing teams.
Key Requirements
* Previous experience within housing transformation, service improvement, project management or housing strategy.
* Experience reviewing business processes and delivering operational improvements.
* Knowledge of project management methodologies and transformation frameworks.
* Experience producing process maps, reports and project documentation.
* Experience managing multiple projects within housing services.
* Experience analysing performance data and supporting service redesign initiatives.
* Understanding of organisational change within housing services.
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