Salary: £25,000 - 30,000 per year Requirements: Excellent interpersonal and communication skills, both verbal and written. Experience in similar working environments. Ability to work independently or as part of a team. Proactive approach to supporting the wider team with technical challenges. Ability to multitask and thrive in a fast-paced environment. Attention to detail and a positive, proactive attitude with a genuine interest in IT. Desire for self-improvement and personal growth. Commitment to succeed individually and as part of a team. Support and participation in technical certification as an ongoing process. Full UK driving license. Flexibility and willingness to travel. Responsibilities: Provide second-line technical support to our clients, both independently and collaboratively. Act as the escalation point of contact for team members and customers. Respond promptly to incidents and service requests, ensuring compliance with agreed Service Level Agreements (SLAs). Assist in the management and maintenance of client systems, networks, and applications. Collaborate with various support teams to escalate and resolve complex issues comprehensively. Document support activities, solutions, and create knowledge base articles to facilitate continuous improvement and knowledge sharing. Be willing to travel between our sites in Hampton and Guildford. Technologies: Support Active Directory Hardware Office 365 Windows More: We are on a mission to empower businesses with the best IT solutions, and we are growing rapidly! If you're an experienced onsite Support Engineer looking for an exciting opportunity with significant potential for career growth, we want to hear from you. In this role, you will be the go-to person for resolving technical challenges and providing exceptional support to our clients. Join our team and become part of a company that values personal growth, team success, and provides opportunities for continuous improvement in the IT industry. We are an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. last updated 5 week of 2026