CUSTOMER SERVICE ADMINISTRATOR | PRESTON BROOK | PERMANENT | up to £28,000 DOE
Permanent - Fully Office Based
Shift based rota: Monday to Friday (between 7am to 6pm), one Saturday in 10 (8am to 12noon)
An exciting opportunity has arisen for a Customer Service Administrator to join our well-established client based in the Runcorn area. You will be joining a collaborative team, working closely with the business development and account management teams, to support with the coordination of client contract requirements within the facilities management industry.
You will be…
Managing incoming calls and emails to raise or update work orders
Allocating jobs through the ticket system
Diagnosing faults by asking the right questions and assigning to the correct engineer or manager
Ensuring jobs are completed within agreed timescales
Recording accurate technical details to support first-time access and fixes
Updating customers on repair progress
Maintaining clear and accurate notes, including unscheduled tasks
Coordinating daily with engineers to support efficient job completion and callouts
Closing jobs accurately for invoicing
Logging and directing complaints, compliments, and dissatisfaction to the appropriate person
You will have…
Must have full driving licence and own vehicle – due to the location of the offices
Excellent communication skills both written and verbally
Previous experience within in data entry, administration and scheduling
Strong time management and punctuality
Experience working in facilities management / electrical / scheduling
Benefits include; 28 days holiday inc. bank holidays, free on site parking, pension scheme, state of the art office working space, company paid social events, progression opportunities and more…
APPLY NOW
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
INDCOM
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