Salary
UH3 £24,685 (pro rata) to £25,249 (pro rata) by annual increments on achieving designated skills and experience
Contractual hours
18.5
Basis
Part Time
Job category/type
Professional/Technical
Job reference
REQ000183
Post Title:Library Customer Service Assistant
SBU/Department: Library and Computing Services, Library Customer Service Team
FTE: 0.5 FTE Working 18.5 hours per week
Duration of Contract: Permanent
Annual Leave: 25 days per year (pro rata) plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane and De Havilland Campuses
Main duties and responsibilities
The Library Customer Service Team provides, manages, and supports University learning environments. Library Customer Service Assistants work as part of the team ensuring effective day-to-day delivery of our services and contribute to the general work of Library and Computing Services (LCS). The role includes welcoming and supporting students at events and service points, acting as roving support, shelving book stock and assisting in maintaining an inclusive high-quality learning environment within departmental buildings.
Skills and experience required
You will have experience of providing excellent service to customers and working effectively as part of a team. You will need good communication and interpersonal skills, be able to work quickly and accurately and cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day.
Qualifications required
Educated to a minimum of GCSE grade C standard in mathematics and English or equivalent or proven professional work experience.
Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants– please ensure you apply via your employee self service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Peter Hanna, User Experience Manager
Closing Date: 07 September 2025
Interview Date: 17/18 September 2025
Reference Number: REQ000183
Date advert placed: 20 August 2025
Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.
We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts