đź’» 2nd Line Support Engineer
đź“Ť Location: Oxford
đź’µ Salary: Up To ÂŁ50,000
Are you a skilled IT professional with a passion for infrastructure and client success? We're looking for a 2nd Line Support Engineer with 5+ years of experience in IT infrastructure and support — ideally in a Managed Service Provider (MSP) environment.
In this role, you’ll be providing advanced 2nd-Line Support, dealing with client projects, and acting as an escalation point for the support team. If you're confident working with servers, networks, cloud platforms, and backup solutions — we’d love to hear from you.
What You’ll Do:
* Provide advanced IT support across hardware, software, and network environments, both remotely and on-site.
* Administer and maintain server and directory services, ensuring secure and efficient system operations.
* Manage virtualization and backup solutions to support business continuity and disaster recovery.
* Monitor and troubleshoot network infrastructure, maintaining reliable connectivity and performance.
* Support and manage cloud-based platforms and productivity tools to enhance user collaboration.
* Utilize a range of endpoint management and deployment tools to streamline IT operations.
* Mentor and support junior team members, contributing to knowledge sharing and continuous improvement.
* Collaborate on infrastructure upgrades and improvement projects to enhance system reliability and efficiency.
What You’ll Bring:
✔️ 5+ years in IT infrastructure or support (MSP background preferred)
✔️ Strong knowledge of Windows Server environments and virtualization
✔️ Experience with networking, backups, cloud platforms, and endpoint security
✔️ Excellent troubleshooting and communication skills
✔️ A proactive mindset and the ability to manage your own workload
Interested or know someone perfect for the role?
đź“© Apply now or tag a great fit! Alternatively, send your CV to clayton.hodge@allegiancetechnology.co.uk