Job Title: Technical Services Manager
Specialization: Facilities Management & IOSH
Location: Crawley, UK
Salary: Up to GBP70,000 per annum
Type: Static role
Responsibilities
* Ensure the service at point of delivery in all areas of the business exceeds required standards and delivers the best possible customer experience while meeting client objectives in finance and operational KPIs.
* Understand the services the client offers and the end‑to‑end process of their operating systems/procedures, and be able to communicate these to clients and Business Managers.
* Ensure the highest contractual standards are met by regularly reviewing services delivered.
* Communicate formally and structured with the team to cascade information and support implementation of new initiatives aligned with the Go for Growth Strategy.
* Review and implement opportunities that drive client revenue and labour productivity.
* Liaise with customers via the management team to ensure expectations are met and exceeded using company tools such as customer feedback surveys and needs profiling.
* Act on compliance failures or initiative shortcomings, investigate root causes, and implement corrective actions.
* Provide hands‑on support for all services as needed.
* Check and review all audits (e.g., Safegard, SIA, Secure, Food Service & Cleaning, Unit Business Health Checks, Action Plans) to ensure completion within agreed timescales and that actions are delivered per procedures.
* Complete regular audits of accounts, compare actual operating procedures against specifications, and monitor compliance per company and policy standards.
* Network to gain subject knowledge by attending monthly GSM meetings, training, and site visits.
* Hold the team accountable for key objectives; apply performance management procedures if objectives are not met.
* Ensure employees receive a comprehensive induction, including company induction and on‑job training.
* Set targets and objectives with the team regularly and review them in line with the Performance Development Review process.
* Conduct monthly formal reviews of all business and personal performance aspects, including sales, business development, issue identification and resolution, personal development, and succession plans.
* Complete an annual Performance Development Review and review every six months with all staff.
* Coach and mentor the team.
* Adopt a consequence management approach: reward and praise as appropriate, address under‑performance and non‑compliance in a structured manner following client HR procedures, keep HR and account manager informed, and set/review action plans.
* Support Learning & Development programmes, be a stakeholder in development activities, and raise learning needs to enhance the role and foster progression.
* Develop and maximize team capability by ensuring continuous development and nomination for learning and development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Construction
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