Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
Job Title: : Clinical Support WorkerManagerially accountable to: Lead PractitionerProfessionally accountable to: Head of Department/ServiceRole SummaryThe role of the Clinical Support Worker post is flexible, and the post holder will, therefore, be required toprovide support over a wide range of service/functions. Key to this flexibility is the requirement for staff towork variable hours on a week-by-week basis within agreed limits.The post holder will be required to work according to a locally agreed Code of Conduct for ClinicalSupport Workers.UHNM has adopted a Lean based improvement methodology. Building capability in our"Improving Together" approach is a key organisational priority. By being part of our service you willprovide an opportunity apply this approach in practice. As a Clinical Support Worker you will beexpected to actively support the application of the "Improving Together" approach in delivering theoutputs of your role
Main duties of the job
Key Areas/Taskso It is expected that ALL employees of the Trust will take part in the appraisal process eachyear and with the first appraisal taking place within the first 6 months from appointment.o Communicate and report any changes or information relating to the patient to theRegistered Nurse.o Communicate appropriately with patients and visitors to the Ward or Department.o Always portraying a professional and respectful manner.o To receive patients, visitors and staff in a calm, friendly and efficient manner.o Exchanges factual information with patients using reassurance, tact and empathy.o Overcome barriers to understanding for example, dealing with patients with physical ormental disabilities.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern inthe country. We serve around three million people, and we're highly regarded for ourfacilities, teaching and research.The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.Our 13,000 strong workforce provide emergency treatment, planned operations and medicalcare from Royal Stoke University Hospital and County Hospital in Stafford.We are a specialist Major Trauma Centre for the North Midlands and North Wales. Happystaff make for happy patients, and with the help of both we have put together a wide rangeof development and support packages aimed at ensuring that everyone at the Trust can fulfiltheir potential and meet their aspirations as well as the tools to provide great care.Our mission to provide the very best health care includes recruiting the best people. Ourgoal is to be a world-class centre of achievement, where patients receive the higheststandards of care and the best people come to learn, work and research.
Details
Date posted
12 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
Job locations
Royal Stoke Hospital
Royal Stoke University Hospital
Stoke-on-Trent
ST4 6QG
Job description
Job responsibilities
Key Areas/Tasks It is expected that ALL employees of the Trust will take part in the appraisal process eachyear, with the first appraisal taking place within the first 6 months from appointment. Communicate and report any changes or information relating to the patient to theRegistered Practitioner. Communicate appropriately with patients and visitors to the Ward or Department. Alwaysportraying a professional respectful manner. To receive patients, visitors and staff in a calm, friendly and efficient manner.Job Title: : Clinical Support WorkerManagerially accountable to: Lead PractitionerProfessionally accountable to: Head of Department/ServiceRole SummaryThe role of the Clinical Support Worker post is flexible, and the post holder will, therefore, be required toprovide support over a wide range of service/functions. Key to this flexibility is the requirement for staff towork variable hours on a week-by-week basis within agreed limits.The post holder will be required to work according to a locally agreed Code of Conduct for ClinicalSupport Workers.UHNM has adopted a Lean based improvement methodology. Building capability in ourImproving Together approach is a key organisational priority. By being part of our service you willprovide an opportunity apply this approach in practice. As a Clinical Support Worker you will beexpected to actively support the application of the Improving Together approach in delivering theoutputs of your role.The best joined-up care for all Exchanges information with patients using reassurance, tact and empathy. Overcome barriers to understanding for example patients with physical or mentaldisabilities. The post holder will be required to undertake as appropriate any training packagesrelevant to the healthcare setting and on-going training as determined by the Trust and theirline manager. For all new Clinical Support Workers, it is mandatory that they complete the CareCertificate within 12 weeks off issue. All Clinical Support Workers are required to complete both Corporate and Care CoachInduction within their first week of employment. The post holder will work towards completion of a vocational qualification in care asagreed in their PDR. Have a duty to respond and report patients condition in a timely manner. This will includejudgements involving facts. Hold basic keyboard skills. Dexterity to undertake clinical procedures as appropriate. Under direct or non-direct supervision of a Registered Practitioner as deemed appropriatewill assist with all aspects of essential patient care. Provision of personal care to patients. Respect patient privacy and dignity at all times. Prepare equipment for procedures. Assist Registered Practitioners with procedures as required. Act as a chaperone supporting patients undergoing examinations or procedures. Escort patients to other areas of the Trust as directed by the Registered Practitioner. Follows policies and may participate in discussion on proposed changes to procedures. Demonstrates safe working practices in the use of equipment in the clinical area viacompletion of mandatory training. Engages with individual training programs and local protocols, checks and cleansequipment.The best joined-up care for all Under the direction and supervision of the Registered Practitioner order stocksand supplies and ensure they are stored appropriately. Demonstrates their own duties to new starters and bank / agency staff. Adheres to Trust Standards of Dress policy. Completion of relevant patient documentation under direct or non-direct supervision of aRegistered Practitioner as deemed appropriate. Maintenance of computer and manual information systems. To request case notes and provide a tracing service. Occasionally participates in audits, surveys, research and development activities. Will have a delegated workload within the remit of their capabilities. Turns, manoeuvrers patients for toileting, and bathing using appropriate aids. Concentrates on personal care duties and can follow a routine. Care of terminally ill patients and supports in the event of a patient death. The post holder may be exposed to bodily fluids.It is your responsibility to remain within your scope of practice.
Job description
Job responsibilities
Key Areas/Tasks It is expected that ALL employees of the Trust will take part in the appraisal process eachyear, with the first appraisal taking place within the first 6 months from appointment. Communicate and report any changes or information relating to the patient to theRegistered Practitioner. Communicate appropriately with patients and visitors to the Ward or Department. Alwaysportraying a professional respectful manner. To receive patients, visitors and staff in a calm, friendly and efficient manner.Job Title: : Clinical Support WorkerManagerially accountable to: Lead PractitionerProfessionally accountable to: Head of Department/ServiceRole SummaryThe role of the Clinical Support Worker post is flexible, and the post holder will, therefore, be required toprovide support over a wide range of service/functions. Key to this flexibility is the requirement for staff towork variable hours on a week-by-week basis within agreed limits.The post holder will be required to work according to a locally agreed Code of Conduct for ClinicalSupport Workers.UHNM has adopted a Lean based improvement methodology. Building capability in ourImproving Together approach is a key organisational priority. By being part of our service you willprovide an opportunity apply this approach in practice. As a Clinical Support Worker you will beexpected to actively support the application of the Improving Together approach in delivering theoutputs of your role.The best joined-up care for all Exchanges information with patients using reassurance, tact and empathy. Overcome barriers to understanding for example patients with physical or mentaldisabilities. The post holder will be required to undertake as appropriate any training packagesrelevant to the healthcare setting and on-going training as determined by the Trust and theirline manager. For all new Clinical Support Workers, it is mandatory that they complete the CareCertificate within 12 weeks off issue. All Clinical Support Workers are required to complete both Corporate and Care CoachInduction within their first week of employment. The post holder will work towards completion of a vocational qualification in care asagreed in their PDR. Have a duty to respond and report patients condition in a timely manner. This will includejudgements involving facts. Hold basic keyboard skills. Dexterity to undertake clinical procedures as appropriate. Under direct or non-direct supervision of a Registered Practitioner as deemed appropriatewill assist with all aspects of essential patient care. Provision of personal care to patients. Respect patient privacy and dignity at all times. Prepare equipment for procedures. Assist Registered Practitioners with procedures as required. Act as a chaperone supporting patients undergoing examinations or procedures. Escort patients to other areas of the Trust as directed by the Registered Practitioner. Follows policies and may participate in discussion on proposed changes to procedures. Demonstrates safe working practices in the use of equipment in the clinical area viacompletion of mandatory training. Engages with individual training programs and local protocols, checks and cleansequipment.The best joined-up care for all Under the direction and supervision of the Registered Practitioner order stocksand supplies and ensure they are stored appropriately. Demonstrates their own duties to new starters and bank / agency staff. Adheres to Trust Standards of Dress policy. Completion of relevant patient documentation under direct or non-direct supervision of aRegistered Practitioner as deemed appropriate. Maintenance of computer and manual information systems. To request case notes and provide a tracing service. Occasionally participates in audits, surveys, research and development activities. Will have a delegated workload within the remit of their capabilities. Turns, manoeuvrers patients for toileting, and bathing using appropriate aids. Concentrates on personal care duties and can follow a routine. Care of terminally ill patients and supports in the event of a patient death. The post holder may be exposed to bodily fluids.It is your responsibility to remain within your scope of practice.
Person Specification
Experience
Essential
* Minimum 6 months care experience
* Evidence of good numeracy and literacy
Desirable
* Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)
* oAbility to cover a variety of shifts over 7 days a week including weekends and bank holidays
Skills
Desirable
* Able to undertake routine observations
* Ability to do basic dressings
Knowledge
Desirable
* Derm/plastics experience
Person Specification
Experience
Essential
* Minimum 6 months care experience
* Evidence of good numeracy and literacy
Desirable
* Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)
* oAbility to cover a variety of shifts over 7 days a week including weekends and bank holidays
Skills
Desirable
* Able to undertake routine observations
* Ability to do basic dressings
Knowledge
Desirable
* Derm/plastics experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke Hospital
Royal Stoke University Hospital
Stoke-on-Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke Hospital
Royal Stoke University Hospital
Stoke-on-Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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